Sirius Satellite Radio.. in a 09 Ford Super duty.

[Rich©]

I'm just about livid tonite after an hour and half run around on the phone today with these people.

Damn radio will not kick out the esn code. Hit the aux button and it goes to Sat1.. then reads Sat Fault. Goto Sat2.. then reads Sat Fault.. goto Sat 3.. then reads Sat Fault.

I talked to two different fellas in the phillipines and we did everything we could think of from master reset to key off door open key out radio off 5 minutes stand and talk and try again... and same.

So I talk to "Patrick" because I want to end the account because "Wayne" is an asshole and said it doesn't have sirius radio... Well Wayne is a tard and we will leave it at that.

I tell patrick I really don't want to cancel the account cause I'd like to get this damn satellite working. I want this package of music channels for the traveling I'm anticipating. He sends me back to the phillipines and tells them if we can't get it working to tell them Patrick said to send me the free radio called a "Star.... 6".. I can't remember exactly what it was now. Shoulda wrote it down.

Went through another 20 minutes of music on hold... another 20 minutes of diagnostic trouble shooting.... and nothing.... get put back on hold and this time they connect me to a desk where noone is talking. I can hear noise in the background but noone will answer when I keep sayign hello.. and then all of a sudden... Back to music again.. but weak music... then dead space.... then weak music... then dead space.

I was on that phone 1 hour and 35 minutes and that was it. I hung up.

Now tell me... anyone else have a newer ford they have sirius in and had any issues or problems like I'm describing? When it brings up sat 1 2 or 3 I should have access to channels... at least channel 184. Nope.. nothing.. Just keeps displaying Sat Fault and then goes to FM radio.

Is this something Ford can help me figure out?

37,000 dollar pickup and the G'damn radio is fusterclucked to work with Satellite. I'm to say the least.. pissed off at Ford. Pissed off at Sirius and ready to chew ass.

I actually told Patrick to tell Wayne when he seen him to go home and tell his old lady to give him a piece of ass so he wasn't such a grump. Patrick LHAO on the phone and Thanked me for making his day.

Who says being a smart ass isn't accepted in society? Oh yea.. bible thumpers.

.poo to them.

[Gambi80]

Lol @ the end of your story.

Anyhow, are you sure you've got a signal?? Those sat antennas are pretty fickle sometimes. But you'd only be able to tell if you had access to ch1.

Otherwise your head unit might be bad and getting a separate unit might be the cheaper route. If you do that, get one that has a spot for a cord that you'd use for an iPod...I'm sure your Ford is new enough for an aux input...sounds just as good as having it built in.

Umm...have you thumbed through your owner's manual and other assorted garbage in your glove box for that number?? When I bought my new-to-me GMC last fall, someone was nice enough to scribble down that number.

[larrydc]

Rich I am having trouble with Sirius in my 2009 F250 also. I called them when the problem started but they wanted me to look up all kinds of shit and I was traveling and said the heck with it and I have been too busy to call back. If its a Ford issue please let me know. I also have a 2006 Dodge and it is working fine.
Larry

[sandbox]

I know EXACTLY how you feel.

Satellite radio hasn't worked worth a damn in my newest Ford.

When I called tech support they had some B.S. line about how stuff made during the first Clinton administration were due for updating. Ya right.

;D

[John SD]

Rich, what you really need is a good ol' fashioned 8-track! ;D ;D ;D

[redgreenandrust]

If it won't bring up the ESN it is toast. It is not finding sats, just thinks it it. Ford should replace it under warranty. Those units usually can't be swapped for a yard radio either as to replace one or change the eSN it needs to be a new service unit. Long story short just get a new universal one and then you can take it to anything with a radio and 12 volts. Much easier than having to learn dirty words in Phillipino.

[Rich©]

Sept 27, 2011 18:29:40 GMT -5 John SD said:

Rich, what you really need is a good ol' fashioned 8-track! ;D ;D ;D

LOL

I got one that I took outta my old 76 trans am. I'm holding onto it though.... The one small piece I have left out of a car that I should of never traded off and still kick myself in the fricking arse for doing it.

[Rich©]

Oct 5, 2011 20:21:33 GMT -5 redgreenandrust said:

If it won't bring up the ESN it is toast. It is not finding sats, just thinks it it. Ford should replace it under warranty. Those units usually can't be swapped for a yard radio either as to replace one or change the eSN it needs to be a new service unit. Long story short just get a new universal one and then you can take it to anything with a radio and 12 volts. Much easier than having to learn dirty words in Phillipino.

I thought about that route.... especially when they told me they were going to give me one.. but the damn hoops to jump through and the run around is pissing me off. I am going to get back on the phone with ford again. My dealer was sposed to call me back but he didn't and that was a week ago. Time to get a burr under the saddle again.

[larrydc]

Rich I know this is old but I got mine fixed today. It is a Ford issue that they have to reprogram. The dealer said they got a service notice on this issue and it affected most 08 and 09 Ford pickups. After $45 bucks at the ford dealer and a short call to sirius its working fine.
Larry

[Rich©]

Dealer that I bought the pickup from called me the other day to see how it all was going. I bitched again about that satellite radio not working. She said she was going to do some more checking (yea right ) and get back to me.

What do I need to tell the dealership larry? I can call the ford dealer up in Nebraska and setup a time to do it and all. 45 bucks I don't mind spending to get the @#$#@$!@%# thing working... I'm just not quite sure what I need to tell them.

There a bulletin number or anything?

Thanks. I appreciate you telling me this.

[larrydc]

This is what it says on my bill. Performed TSB 11-3-3 Reprogramed SDARS Now Sat Fault off but customer has to call Sirus and get logged back on.

I called Sirus and had no problem getting loged back in.
Larry

[Rich©]

Thank You Sir.

I will be on the phone later and see what I can get accomplished. I appreciate the information very much!

[Rich©]

Satellite radio's working in the pickup Larry. I gave them the bulletin number you told me in your last post and they not only downloaded that into the radio but also another software upgrade and after the 2nd one is when the radio started working on the satellite channel playing the preview channel.

Bout crapped my britches when she told me what it was going to cost again for a years subscription but I love the comedy channel and the hard rock ones. I'm going to appreciate it on trips now.

I wanted to Thank You again for your helping me out with this dilemma. I'm quite pissed off with the dealer in Oklahoma for not know this and telling me what to do to get it fixed. You can bet when I get the next call from that lil darling asking me about the pickup she's going to get an earful.

Oh.... 36 bucks and change to do the programming and then an hour on the road both ways to the dealership.

[larrydc]

Glad I could help. We left for Florida after my last post and was without i-net till yesterday but was sure glad to have sirrus back for the trip.
Larry